• anachronist@midwest.social
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    1 year ago

    Actually this makes sense from a corporate asshole perspective: the need for call center employees is seasonal. So you hire call center employees before the holiday season, and then the system auto-fires all the excess employees for missing their quota after the end of the season.

    • hiddengoat@kbin.social
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      1 year ago

      The problem with that is it applies throughout the year. Those weren’t the only unattainable metrics.

      To give you an idea of what this place was like, I was shitcanned because I spent too much time in “UNAVAILABLE” status. For two whole days I was “UNAVAILABLE.” It was on the last day of one month and the first day of the following month. When the next review came up I was auto-termed because I missed my “AVAILABLE” numbers two months in a row.

      I was “UNAVAILABLE” because I had been promoted and was in training for two days. My trainer told me to be “UNAVAILABLE.”

      Apparently that wasn’t a good enough reason for being “UNAVAILABLE.” Rather than correcting it or even trying to stick up for me my manager gave me a “Sorry, nothing I can do.”

      Nordstrom, by the way. Garbage company. Do not work for them.