A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

  • vsis@feddit.cl
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    1 year ago

    Nobody broke the law lol.

    I believe they have like a month to comply.

    The just asked for a ticket in the app, to make their lifes easier. If OP doesn’t want to, they still have to comply though.

    Now I remember why I hate working directly with customers.

    • Trainguyrom@reddthat.com
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      1 year ago

      I believe they have like a month to comply.

      According to my training when I was handling my workplace’s GDPR request email companies have 30 days to respond. Meaning they could simply have a bot respond to all incoming emails on day 29 and say “we’re reviewing your request” and be in compliance for a while longer