Last week, Copilot made an unsolicited appearance in Microsoft 365. This week, Apple turned on Apple Intelligence by default in its upcoming operating system releases. And it isn’t easy to get through any of Google’s services without stumbling over Gemini.
Regulators worldwide are keen to ensure that marketing and similar services are opt-in. When dark patterns are used to steer users in one direction or another, lawmakers pay close attention.
But, for some reason, forcing AI on customers is acceptable. Rather than asking “we’re going to shovel a load of AI services into your apps that you never asked for, but our investors really need you to use, is this OK?” the assumption instead is that users will be delighted to see their formerly pristine applications cluttered with AI features.
Customers have not asked for any of this. There has been no clamoring for search summaries, no pent-up demand for the revival of a jumped-up Clippy. There is no desire to wreak further havoc on the environment to get an almost-correct recipe for tomato soup. And yet here we are, ready or not.
Without a choice to opt in, the beatings will continue until AI adoption improves or users find that pesky opt-out option.
The reason is probably the indexing takes a lot of time. You can’t just turn AI on and expect it to work. You need to turn it on and wait for it to dig through all your data and index it for fast retrieval
It’s kind of funny that even for “dumb search”, Microsoft turned on indexing by default and always made it difficult to disable. However the search was so crappy that there was never a benefit to it.