Michael @LegacyKillaHD

This is just horrifying.

Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!!

Ubisoft… WTF?! Another example of why I’m becoming more & more concerned with the death of physical games.

https://twitter.com/LegacyKillaHD/status/1682653876418224129

Ubisoft Support @UbisoftSupport

Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help

https://twitter.com/UbisoftSupport/status/1682046437834784768

  • gosling@lemmy.world
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    1 year ago

    What happened to owning something you’ve paid for forever?

    These companies need to realize if they keep fucking over their paying customer, it’ll be more convenient for people to just pirate their product. At least FitGirl won’t knock on my door and demand me to delete his repack off my hard disk just because I haven’t visited his site in a while

  • IamLost@lemmy.world
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    1 year ago

    I’ve seen that it’s only for accounts that are inactive and don’t have any games. So it’s a big nothing burger everyone ate.

  • SJ0@lemmy.fbxl.net
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    1 year ago

    Huh. I’ve got some games on Ubisofts store… Well, maybe not anymore.

    You’ll have to explain to me why I shouldn’t just steal any future Ubisoft titles if they steal all mine first…

  • ABCDE@lemmy.world
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    1 year ago

    “We certainly do not want you to lose access to your games or account”

    So why do this? Corporate greed.

    • Katana314@lemmy.world
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      1 year ago

      I don’t even see how greed motivates this. I can’t think of anyone that would go back to Ubisoft games after being locked out. Even assuming they were the scummiest of publishers, how does this give them anything other than bad press and sworn-off customers?

      • HiddenLayer5@lemmy.ml
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        1 year ago

        They’re hoping this will actually entice people to come back. Following that “get people in the door first and then worry about what you’ll sell them” business model, it’s the same logical reason that Costco has super cheap hot dogs that they lose money on, and Epic Games has free games every week. It’s just to get you to into a position where you can be marketed to.

        That’s the more “amicable” business strategy though. The more sinister possibility is, well, a constantly running app (the Ubisoft launcher is configured to start on boot by default, and even if you turn that off it spawns a background process as soon as you click on it at least till you reboot), always online with full user permissions and filesystem access is a very powerful thing, you’ve gotten yourself a pretty capable Trojan virus that people are willingly installing and granting whatever permissions you need! Plenty of Windows users are also in the habit of using the admin user with system access for literally everything, which makes it even easier for them to exploit.

        • fluckx@lemmy.world
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          1 year ago

          They can’t even show me the store on a language I want to see it in. They just arbitrarily decide I should be looking at it in french. Despite having my profile specify English. Despite having my entire launcher on English. French is the only language I’m allowed to see the store in.

          And they wonder why i never buy shit from their store…

          Getting people to come inside and have a look is a good strategy if they can make sense of what you’re selling and under which conditions. Entering a shop with shiny pictures and everything explained in Arabic means I won’t be spending money there as I can’t figure out under which conditions I’m buying anything.

          • Spooner@lemmy.world
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            1 year ago

            I get this all the time in Switzerland, with just about every online portal / service.

            It’s pot-luck if I actually can get something in ENGLISH that the UI is set to.

            SAMSUNG - Always in German Microsoft - Always in German EA - Always in French UBI - Always in French Netflix - Getting better, but most of the older content only has German subs / localisation.

            Geolocalisation needs to fuck off, just as these corporate tosspots need to.

            • fluckx@lemmy.world
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              1 year ago

              It’s not like you, the end user, know which language you prefer.

              I can get behind them doing an estimated guess based on location, but I’d rather have it as a pop up when I enter the site.

              " Hey, we see you’re coming from Switzerland so we’ve set the language to German. Click continue to proceed in the German or click one or the other languages to switch!

              Thanks for visiting".

              I honestly don’t understand why they make it so hard. And every time it looks like they fixed it. A few months after somebody decided it’s working a little too well and reverts it back. Because screw the minorities ( multi lingual countries ) where it doesn’t work.

              Ironically I’ve heard that in Brussels they get everything in Flemish by default, and in flanders we get everything in French. It’s like they’re deliberately getting it wrong.

  • m3t00🌎@lemmy.world
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    1 year ago

    have some dlc there. had. no big deal, came with Assassin’s Creed on PS3 I think. gave it to kids years ago. $20 maybe. got too old for games. can barely type

    • damnYouSun@sh.itjust.works
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      1 year ago

      I think that ship has unfortunately sailed.

      Even if I buy a game on Steam I don’t technically own it. If the game was ever deleted from their servers and then I lost my local copy either because I uninstalled it or because I got a new computer, I would have no way to get my game back, and I doubt that Valve would refund me.

      But some games literally don’t have physical releases, even if I did have an optical drive. So what option do I have?

      The only real solution to all of this is a changing copyright law that says that once a piece of software no longer becomes commercially available through legitimate means it becomes legal to pirate it. But that would require politicians around the world to a, understand computers and b, not being 900,000 years old.

        • damnYouSun@sh.itjust.works
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          1 year ago

          But I still need the website to actually download the game my point is if GOG went down I would be in exactly the same situationm I have no way to get another copy of the game.

          So it isn’t any more convenient to me than Steam

          • Vulnicura@lemmy.world
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            1 year ago

            You can back-up purchased games in any storage device for yourself offline, so you don’t need to download it again after purchasing it, you fully own it.

          • JigglySackles@lemmy.world
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            1 year ago

            And you’d have to go to the physical store if you damaged or lost your original disk back in the day. Your argument is a little weird and unlikely. Also if you are backing up your content you never have to “go back” for anything.

    • Cethin@lemmy.zip
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      1 year ago

      No, it is not. It’s a reason to not buy Ubisoft games, physical or digital. Physical games usually still have a code that’s linked to an account and you have to download the game from an server online. Physical games now are just as digital as digital games, but they come with added plastic waste.

      The reason to buy physical is for the collection of physical games. Don’t delude yourself into thinking it’s actually on the disk though. That hasn’t been the case for a while now.

  • AndyLikesCandy@reddthat.com
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    1 year ago

    There are two publishers who have not received a penny from my household since around 2013: EA and Ubisoft. Every time I see an article about these two being baddies it just reaffirms my conclusion from over a decade ago. Never buy from these two publishers and you will live a happier existence.

  • yarr@feddit.nl
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    1 year ago

    Ubisoft certainly is a dreadful company, and their actions further cement my concerns about the future of gaming as a whole. Here are a few reasons why:

    1. They constantly push microtransactions and loot boxes in their games, even on single-player titles like “The Division” and “For Honor”. This practice has been shown to be highly predatory towards players who may not have the financial means to support such practices. It’s disheartening that Ubisoft continues to profit off of people’s addictions and lack of funds.

    2. Their customer service is notoriously terrible, with many users reporting wait times of hours or even days just to get a response to an issue. With how much money they make from their games, it’s unacceptable that they don’t have enough staff to handle customer queries in a timely manner.

    3. They regularly implement always-online DRM measures, which can cause problems for players who have issues connecting to the server or experiencing other technical issues. This makes it difficult for some players to enjoy the full experience of the game they paid for.

    4. They regularly delay or outright cancel planned expansions or DLC content, leaving fans high and dry without any resolution to the issues they were promised. This shows a blatant disregard for their customers and their investment in the game.

    5. They have been known to use legal threats to silence criticism from consumers who voice their dissatisfaction with certain aspects of their games or business practices. This kind of behavior is unbecoming of a company that claims to prioritize the player experience.

    Overall, Ubisoft’s actions show a complete lack of regard for their customers and a willingness to exploit them at every turn. If this trend continues, it could spell the end for the gaming industry as we know it today. I hope that more people become aware of these practices so that we can work towards holding companies like Ubisoft accountable for their actions. In conclusion, Ubisoft is a terrible company that does not deserve our support or money. We should all boycott them until they change their ways and start treating their customers with respect and dignity. Let’s make a difference and stand up against these predatory practices! Thank you for bringing this issue to light.