I think it’s probably the case of it being intutive for them now that they’ve used it. Once one gets used to a process or device it becomes intitutive for them. So it can look strange when people who aren’t familar with said device are struggling. e.g. riding a bike is easy once you know how. At least that’s what it looks like to me.
I look at it like this. Companies, and media frankly, are under no obligation to tell the truth. That doesn’t mean they are lying it just means if it’s more profitable to lie they will. Basically, lying is on the table and they are only interested in getting your money.