In August 2025, two nearly identical lawsuits were filed: one against United (in San Francisco federal court) and one against Delta Air Lines (in Brooklyn federal court). They claim that each airline sold more than one million “window seats” on aircraft such as the Boeing 737, Boeing 757, and Airbus A321, many of which are next to blank fuselage walls rather than windows.

Passengers say they paid seat-selection fees (commonly $30 to $100+) expecting a view, sunlight, or the comfort of a genuine window seat — and say they would not have booked or paid extra had they known the seat lacked a window.

As reported by Reuters, United’s filing argues that it never promised a view when it used the label “window” for a seat. According to the airline, “window” refers only to the seat’s location next to the aircraft wall, not a guarantee of an exterior view.

  • Pope-King Joe@lemmy.world
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    10 days ago

    This is so fucking dumb. It has that “boneless wings can contain bones” judgement energy from Ohio awhile back. 🤦🏻

    • arrow74@lemmy.zip
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      9 days ago

      That case does at least make some sense. All meat products can contain bone due to them being from you know animals.

      Basically they felt that encountering bones in a meat product is a normal, acceptable, and understood risk.

      Now if he was give a plate of boneless wings and each wing was full of bones that would be a different case entirely.

      This was an inadvertent bone fragment. Can happen in any meat product.

      • Goretantath@lemmy.world
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        9 days ago

        Doesn’t matter, now places can sell fully boned pieces as “boneless” without the labor of removing the bone and at the higher price of actually boneless pieces.

        • arrow74@lemmy.zip
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          9 days ago

          No that’s not what the judges ruled at all or how civil cases work.

          Civil cases do not set precedent in this way. Yes they can be used to support other cases, but in civil court each case is examined through it’s own merits.

          Even if it did work the way you suggested (it doesn’t but for fun), this ruling would only apply to the state of Ohio since it was ruled on by that state’s court. Meaning companies would then have to produce Ohio exclusive boneless wings with bones and distribute them only in Ohio. Which would be not only be expensive, but also ensure their customers stop buying their product.

        • papalonian@lemmy.world
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          9 days ago

          Yup as soon as this happened all the restaurants stopped removing bones from the wings and now boneless wings are impossible to get thanks to this ruling we are famished

      • pyre@lemmy.world
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        9 days ago

        no. boneless means without bones. there’s no “acceptable risk” when the package says there’s no risk.

    • SlippiHUD@lemmy.world
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      9 days ago

      I am so tempted to open a wing shop in Columbus and wait for a Justice to come in so I could serve them boned “boneless style” wings.

    • corsicanguppy@lemmy.ca
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      9 days ago

      It has that “boneless wings can contain bones” judgement energy from Ohio awhile back

      I’d be with ya, but the ‘may’ here happens through error; not through deception.

    • tal@lemmy.today
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      9 days ago

      I didn’t follow that story, but if it was over some suit over bone chips, I’d donlt think that it’d be analogous. Normally, “boneless wings” are less-desirable than regular wings. Boneless wings are just reconstituted chicken, so you can use scraps and stuff for them. It’s kind of like the relationship between steak and hamburger.

      But with hamburger, you can occasionally have a bone chip make it in.

      That’s in contrast to a window seat, where a window seat is often considered to be preferable, and someone not getting one would feel like they’re being mislead as to the actual value of what they’re getting.

      Like, I wouldn’t expect truth-in-advertising issues to come up with boneless chicken; you wouldn’t likely wouldn’t get boneless chicken wings because of an aversion to bone or something, where that’s your main goal.

      kagis

      Yeah:

      https://apnews.com/article/boneless-chicken-wings-lawsuit-ohio-supreme-court-231002ea50d8157aeadf093223d539f8

      It doesn’t sound like it’s a false advertising case with the chicken, but a product safety one.

      • bss03@infosec.pub
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        9 days ago

        I disagree with the ruling because the bone in question was described as “long, thin”. If it was just bone chips, then it wouldn’t have caused the complainant issues. Because of that description I think the liability should (ultimately) be on the party the was responsible for deboning the chicken.

        I could be wrong about how liability cases work, but I think the Ohio case should have held the restaurant liable for the complainant’s injury/distress but allow their findings to be carried into a suit from the restaurant against the supplier of the bag of boneless wings.

        No deboning process is going to be perfect, but that’s what liability insurance is for. I do think no “long, thin” bones should make it through a reliable deboning process, tho.

  • dhork@lemmy.world
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    10 days ago

    I prefer window seats specifically because they are up against a wall, and I know I have an armrest to myself. If that’s where I end up, I am more likely to just close the window shade, particularly if I am jetlagged and need sleep.

    However, I had status on United for a while and throughout that whole time did not have to pay any extra fees for that “window” seat. If the airlines are up-charging for window seats, then they better have windows, otherwise they should call them something else.

  • HubertManne@piefed.social
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    9 days ago

    This does seem like the worst seat option unless you really just want to sleep and even then you can get it with window and pulling the shade down. Its like obstructed view seating. Honestly even the isle on that row should be notified of the lack of a window.

    • chaosCruiser@futurology.today
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      9 days ago

      Try could also remove all the seats. People can sit on the floor or whatever. Just shove them in like cattle, and charge for window seats that have no windows or seats.

  • AnitaAmandaHuginskis@lemmy.world
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    9 days ago

    “War is peace”

    That’s what they are trying to pull. Look it up.

    According to the airline, “window” refers only to the seat’s location next to the aircraft wall

    Then call it “wall seat”

    • tidderuuf@lemmy.world
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      9 days ago

      It’s like trying to call the non runway parts of airports ramps, aprons and taxiways. Because technically none of it is made with tarmac anymore but the general population is too stupid to go back so now that’s what it’s all called.

      • dnick@sh.itjust.works
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        8 days ago

        Yeah, but they’re not charging people extra for parts they’re calling tarmac or ramps, and literally no one knows that tarmac is the material used. On the other hand, people know what a window is, and are willing to pay more to sit next to one.

      • wellheh@lemmy.sdf.org
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        9 days ago

        I don’t think the public would be confused if they called the windowless seat a wall seat and made attempts to clarify. They could even warn the buyer when they select the seat.

  • [deleted]@piefed.world
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    10 days ago

    A window seat without a window is like an isle seat that isn’t on the isle.

    False advertising.

  • MisterFrog@lemmy.world
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    9 days ago

    Are their no small claims tribunals in the US? This refund would be over so quickly in Australia and no doubt the ACCC would be on their arse.

    We barely do anything about monopolies here these these days, but at least false advertising and right to refunds are rock solid.

    Also, those seat selection fees are crazy. International flights I’ve seen like $8, maybe $15 if you’re getting really crazy.

    Who in the world is paying $100 to select their seat?

    • Bakkoda@lemmy.zip
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      9 days ago

      As soon as you can have a president tell people news is fake because he doesn’t like it, words have no meaning and this is the result of interpretation in an authoritarian environment. The customer or end user has no recourse and there’s is no loyalty or trust with the brand.

      • nomylous@lemmy.today
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        9 days ago

        I agree with the sentiment but this definitely didn’t begin with Dump. We’ve been getting increasingly fucked by corpos for decades, Cheeto is just the most recent.

        • prole@lemmy.blahaj.zone
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          9 days ago

          Yeah, but Democrats were at least doing things like creating the Consumer Protection Bureau (which Trump has since killed)

        • Bakkoda@lemmy.zip
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          9 days ago

          It’s the most blatant bullshit, not just the most recent. It’s past the point where it should be believable. Passing it off as “just the most recent” feels very both sides to me but maybe that’s just how I’m reading it.

    • dnick@sh.itjust.works
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      8 days ago

      Seat selection, and it seems like every other friggin extra airline fee in the US, seems to be based on how full the flight is and how much people are willing to pay for it. 90% sure they are experimenting with it to the point where that fee will change just by refreshing the page and they likely have everything from $5-$200 ‘upgrade’ fees based on what they’ve found they can get away with. Hell, I’m surprised they haven’t started auctioning the seats while waiting to board. Maybe just typing this was a bad idea.

    • Corkyskog@sh.itjust.works
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      9 days ago

      There are small claims courts in the US.

      Its a pain in the ass and you can’t get extra damages or anything like that. So the most people would be entitled to was the 30-100 bucks they overpaid for their seat. It would also require each claimant to spend hours of their life preparing and doing it.

      So instead they do class action, so it can all be on trial and anyone in the class can apply for a refund quickly if they win.

      • baggachipz@sh.itjust.works
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        8 days ago

        Conversely, if you file small claims against a large corporation, chances are they won’t show up and you’ll win by default. But yeah it would take more time than it’s worth. So really it would only be out of spite.

  • buttnugget@lemmy.world
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    9 days ago

    They’d be right if that’s how people referred to the outer seats, but it’s not. It’s not like “boneless chicken wings” where you know it’s not an actual deboned chicken wing. There is no question that people say window seat to mean a seat next to a window and not the opposite of an aisle seat.

    • southernbrewer@lemmy.world
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      9 days ago

      wait what? What’s a boneless chicken wing then?

      (Don’t think I’ve ever heard that phrase but I’d assume it’s a chicken wing with the bones removed)

        • Dasus@lemmy.world
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          9 days ago

          Yeah I tired these for the first time a while ago and was kinda disappointed in getting a bag of relabeled chicken nuggets.

      • buttnugget@lemmy.world
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        9 days ago

        Boneless wings are breast meat that has been shaped to look like bone-in meat. That’s why it’s called a boneless wing, not because it’s literally a deboned wing.

        Edit: clarified the shape

    • PhilipTheBucket@quokk.au
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      9 days ago

      This is pretty standard, pretty much any big lawsuit will involve the sued party moving to dismiss at around this stage. Because why not? It might work, and even if it doesn’t, it will cost the opposition money and energy to respond to.

  • Em Adespoton@lemmy.ca
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    10 days ago

    I remember back when the seats actually aligned with the windows on airplanes, such that you could sit in a seat and look out the window.

    Then they started shoving more rows of seats in. Over the past 20 years or so, I’ve often got a “window seat” where the nearest window is positioned directly beside the seat in front, where nobody can open or close the cover without fully reclining (ha) the seat, and there’s zero view because of the angle.

    Technically still a window seat, as there IS a window nearby, but not what you’d expect coming from any other mode or era of transport.

    • chiliedogg@lemmy.world
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      9 days ago

      In my experience the window also isn’t usable from the window seat unless you’re really short. And the way the fuselage curves up at the side, there’s also no shoulder room.

      • AA5B@lemmy.world
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        9 days ago

        Yeah but none of the seats have shoulder room. I’ll take squished shoulders over getting hit by the drink cart every time

      • towerful@programming.dev
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        9 days ago

        To me:
        Window seat has lack of shoulder room - bad.
        Middle seat had 2 arm rests that I have to shrimp to rest my arms on - bad.
        Aisle seat has 1 (bad) arm rest, but has shoulder and leg room - good.

        I don’t care about window seats AT ALL

    • NuXCOM_90Percent@lemmy.zip
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      9 days ago

      And newer planes all have windows where the tint is controlled by the crew (so as to minimize conflict between passengers) which… I still like to look out while stretching my legs near the bathroom but pretty sure staring out a ridiculously tinted window at some clouds isn’t what people think of when they hear “window seat”.

      Like… I kinda agree that “window seat” doesn’t actually mean you have a window these days. I would argue that they should be renamed but “wall seat” is going to just make people realize why aisle seats are the best choice… and I like my aisle seat so piss off.

      • XeroxCool@lemmy.world
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        9 days ago

        I rode a 787 intercontinentally for the first time earlier this year and was very disappointed by the forced tint. I was really excited to see, I believe, the arctic ice cap. Nothing. Like, I get it’s a long flight and apparently most people just take drugs and sleep, but damn. I would have shielded it with my jacket anyway.

        But even still, know how I deal with wanting to nod off when a 4am flight hits day break? A $6 sleep mask. I’m not affected by windows, reading lamps, the crew flicking the lights for fun, that one person typing in Word at full brightness on a red eye flight, or people using flashlights to search their bag.

      • AA5B@lemmy.world
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        9 days ago

        That’s fine. I’ll take wall seat, as long as I’m not paying extra for a window that doesn’t exist. As a big and tall guy, wall seat means the drink cart doesn’t hit my shoulder because of how narrow the seats are. It means I don’t have to struggle out of my seat every time someone in the row needs to use the bathroom